3. Safekeeping of personal data
The Company shall take necessary steps to prevent, leak, loss and damage to personal data.
4. Entrustment of personal data
When the Company entrusts personal data to third party, it shall carefully examine and supervise the safe handling of personal data by the third party.
5. Provision of personal data to the third party
The Company shall not pass on personal data to the third party without the consent of the customer except for the following cases:
(1) Request by the laws
(2) For the protection of life, health, and asset of an individual when it is difficult to attain consent from him/her.
(3) Request by the national institution, local governmental body, and/or those entrusted by these institutions to cooperate under lawful act when asking for the consent of the individual will harm the exercise of the stated lawful act.
(4) When the Company decides to entrust part of the business operation and have signed a non-disclosure agreement with the party to be entrusted. (For example, development and operation of the website, order entry, issuance and delivery of certificates, delivery of products and catalogues, mail, e-mail, data analysis, market research, credit card payment process handling, and customer service). The entrusted party shall use the personal data, but only within boundaries of entrusted activities.
6. Disclosure/amendments of personal data
(1) Disclosure
Personal data shall be disclosed at the request of the person him/herself. Please hand in the form “request for disclosure” that is necessary for identifying the personal data to be disclosed. However, the personal data cannot be disclosed under circumstances indicated below:
① When it may harm the rights or interest of the person him/herself or a third party
② When it may seriously harm the operation of the holder of the personal information who is conducting its business in a rightful manner.
③ When it is against the law
④ When the applicant’s indicated address for the proof of identity mismatch with the address on the personal data and/or when the Company cannot prove the identity of the applicant.
⑤ When the Company cannot confirm the applicant as an agency.
⑥ When there is a defect in application
⑦ When the applicants’ disclosure does not correspond to the “personal data”
⑧ When it may harm the person him/herself and/or third party’s life, health, interest and/or other rights.
⑨ When it may severely interfere with the operation of the Company
⑩ When it may be against other laws
(2) Change and/or adjustment
With the request of the person him/herself, the Company shall confirm and make necessary amendments. This shall be notified to the person. If the Company decides to make no amendment, this shall be notified explaining the reason to the person.
(3) Termination of the use
If there was a breach on the use and/or attainment of personal information, the Company shall terminate the use of personal data to the extent of solving the problem. The Company shall notify the applicant the decision to or not to terminate the use, explaining the reason for its decision.
(4) Contact for requesting disclosure
For request of disclosure please send the request form to the following address:
The Company shall reply by mail and send it to the address that is specified by the requestor.
Toranomon Masters Bldg. 3F 1-12-14 Toranomon, Minato-ku, Tokyo 105-0001, JAPAN
Japan Smart Energy Co., Ltd. Personal Data Protection Section
E-mail:info@smart-energy.jp
7. Security
The Mart shall use SSL (Secure Sockets Layer) to prevent illegal access by a third party. The Company shall use SSL to protect personal data when ever necessary. The personal data shall be managed by placing firewall and installation and upgrade of anti-virus software. The Company shall manage and set preventative measures to avoid loss, alternation, damage, leak and/or virus infection of the personal data.
8. Cookie
Cookie is text only information, which will be saved in the computer as a cookie file. It keeps record of information such as which webpage the user visited, which menu the user selected, and/or record of what has been entered in the form. It can differentiate between different computers, but not different users.
The Company’s web server requires the use of cookies to store information temporary and/or record e-mail address for log in purposes. The significant proportion of the service provided by the Mart would require the use of cookie, thus the user may not be able to use the website when the cookie is disabled. The Company shall use the IP address of the user that is recorded on the website for the purpose of identifying the cause of a server trouble (when it happens) and for managing the web server. The company shall not use the IP address to identify individual users.
9. Update of privacy policy
The Company may change this privacy policy in accordance with change in law. The most recent privacy policy shall be displayed on the website.
10. Electronic communication
It is considered that the customer of the Mart shall use telecommunication systems such as email to communicate with the Company.
11. Copyright
The contents of this website including logos and software used are intellectual property of the Company and/or the provider of the software. No part of the content of the website may be reproduced, copied or translated in any medium without the prior written consent of the Company.
12. Permission for the usage
The user can freely access the website as long as he/she shall not download or modify any parts of the website, except for obtaining prior authorization by the Company.
13. Completion of the contract
The contractual agreement between the customer and the Company is considered to be complete when the customer completes the purchase of the offset service using the credit card.
14. Refund
There is no refund for the purchased carbon offset service.
15. Disclaimer
The disclaimer of the Mart is as follows
(1) The user expressly agrees that his/her use of the service is at his/her sole risk. The Company is not responsible for the delay, change and/or termination of the services including the damage caused to the user and/or the third party.
(2) The Company shall take steps to protect personal data, however the Company shall not warrant loss, alternation, damage, leak and/or falsification by a third party of the personal data.
(3) The Company does not warrant any of the information, services and e-mail sent by the user for its safety, reliability, certainty, serviceability, legality, ethicality, up to date information and/or virus infection. Therefore the Company is not responsible for any of the damage caused by the service provided by the Mart.
(4) The Company is not responsible for the content of external websites. The user must use the external websites at his/her sole risk. The Company is providing the link to the external websites for the convenience of the user, but not to promote the external website or product and/or services associated with them. Also, the Company may not necessary have affiliation or alliance with the companies providing those external websites.
(5) The Company shall use the contact details including telephone number, address, and e-mail, which are provided by the user and the Company shall not be responsible for the damage caused to the user due to change and/or error of the contact address provided by the user.
16. Governing law
The stated privacy policy, terms of service, disclaimer and operation of the Mart shall be governed in accordance with the Japanese law. This also includes any disputes between the user and the Company related to the Mart.
17. Disputes
Any disputes regarding access to and/or use of the service provided by the Mart shall be put forth to Tokyo District Court.
18. Site policy and its modification and severability
The website policy of the Mart is indicated in the website. The policy shall be applicable for the use of the website by the user. The Company holds the right to change the website policy and/or terms of use. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
19. Inquiries
For further enquires please contact us using the following contact details:
Japan Smart Energy Co., Ltd.
Address: Toranomon Masters Bldg. 3F 1-12-14 Toranomon, Minato-ku, Tokyo 105-0001, JAPAN
E-mail:info@smart-energy.jp
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